Shipping policy
SHIPPING POLICY Cutting Drink Mix — by Hepactiv — www.hepactiv.com
Our Commitment At Hepactiv, we make sure our product descriptions are as complete and transparent as possible, so you know exactly what you're ordering before you buy. For any question about an order, contact us at contact@hepactiv.com.
Shipping & Delivery Times Orders placed on www.hepactiv.com ship within 24 to 48 hours after payment confirmation.
Delivery takes 5 to 12 business days from the shipping date. These timeframes are estimates and may vary due to events outside our control (carrier delays, weather conditions, holidays, customs processing, etc.).
A confirmation email with your tracking number is sent as soon as your order ships.
Delivery Areas & Customs We may ship orders internationally. For deliveries outside the United States, the Customer is considered the importer of the Product and acknowledges that customs duties or import taxes may apply, for which Hepactiv is not responsible. Any shipping costs are shown before payment.
Order Cancellation We process orders quickly, most are picked up within 12 hours of confirmation. To cancel, contact us immediately at contact@hepactiv.com with your order number.
Cancellations cannot be accepted once an order has been processed or shipped. In that case, wait for delivery and refer to the Refund, Return & Cancellation Policy.
Incorrect Delivery Address It is your responsibility to verify your delivery address is correct. If you notice an error, contact us immediately at contact@hepactiv.com. Address changes are only possible if the order has not yet shipped.
Hepactiv is not responsible for address errors provided by the Customer, or for packages that cannot be delivered due to an incomplete, inaccessible, or incorrect address. If a package is returned due to an address error, we'll offer two options: reshipping at your expense, or a refund of the order amount minus the original shipping cost. These options are only available once the returned package is actually received by our warehouse.
Damaged Package or Missing Item If you receive a damaged or incomplete package, contact us at contact@hepactiv.com within 14 days of delivery, with your order number and photos of the package and item. After this period, claims cannot be accepted.
Package Marked "Delivered" but Not Received If tracking shows "delivered" but you haven't received your package, contact us at contact@hepactiv.com within 14 days of the delivery date shown. We'll open an investigation with the carrier. Customer service may request an official document from the carrier confirming the claim. After this period, claims cannot be accepted.
Hepactiv | www.hepactiv.com | contact@hepactiv.com 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming, 82801, United States Last updated: July 2026